Customer service

Parenthetical

August 31, 2010

Image by cytosine via Flickr I have had Tivo for a couple of years now.  I love it.  The ability to pause and rewind “live” TV and to record my favorite shows (ahem a lot of shows) and watch them at my convenience (again with the ability to fast forward through those horrid commercials, was [...]

Read the full article →

Turn the Other Cheek

February 23, 2010

Erin asked today on Twitter: “Someone explain to me why we are so quick to forgive Toyota and we so easily bash Detroit?”   And I responded, that it is just like real life where it is easier to forgive a stranger than it is family. I worked in retail management for many years, mostly in [...]

Read the full article →